Customer Service
Complaints Procedure
We're committed to providing excellent service. If something goes wrong, here's how to make a complaint.
Our Commitment
At HouseSpotters, we strive to provide the highest level of service. However, if you're not satisfied with our service, we want to hear from you and will do our best to resolve the issue.
How to Make a Complaint
Contact Us Directly
Speak to the member of staff dealing with your matter first. They may be able to resolve your complaint immediately.
Formal Complaint
If you're not satisfied, contact our complaints handler who will investigate your complaint and respond within 5 working days.
Review Stage
If you remain dissatisfied, you can request a review by a senior member of staff, who will respond within 10 working days.
Contact Details
External Redress
If we cannot resolve your complaint, you may be able to refer it to an independent redress scheme. HouseSpotters is a member of:
The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Email: info@tpos.co.uk | Website: www.tpos.co.uk
This complaints procedure is available in alternative formats on request. Please contact us if you require assistance.