Legal Information
Privacy Policy
How we collect, use, store and protect your information across our website, instant valuations, SellerHub and estate agency services.
Last updated: November 2026
Introduction
HouseSpotters is committed to protecting your privacy and handling your personal information transparently and securely.
This Privacy Policy explains how HouseSpotters collects, uses, stores and protects personal information when you use our website, request an instant valuation, create a SellerHub account, receive market updates, communicate with us, or use any of our property-related services.
By using our services, you agree to the collection and use of information as described in this policy.
Who We Are
The data controller for the information described in this policy is:
Business name
HouseSpotters Estate Agents
Telephone
0333 577 0007Address
2 Clyde Offices, 48 West George Street, Glasgow, G2 1BP
Information We Collect
We may collect and process the following categories of information.
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Property address
- Communication preferences
Property Information
- Property type
- Number of bedrooms and bathrooms
- Property condition
- Property features and improvements
- Selling intentions and timescales
- Valuation requests
- Property enquiry history
SellerHub Account Information
When you create or activate a SellerHub account we may store:
- Property valuation estimates
- Valuation history
- Seller Score information
- BuyerHub demand information
- Comparable sales data
- Market updates
- Dashboard activity and engagement history
- Property intelligence reports generated for you
Communication Information
We may keep records of:
- Email communications
- SMS communications
- Valuation enquiries
- Viewing requests
- Appointment bookings
- Customer support enquiries
Technical Information
We may collect:
- IP address
- Device information
- Browser information
- Usage statistics
- Cookies and analytics data
- Website interaction data
How We Use Your Information
We use your information to:
Property Valuations
- Generate instant property valuation estimates
- Provide valuation ranges and confidence scores
- Improve valuation accuracy
- Produce property intelligence reports
SellerHub Services
- Create and maintain your SellerHub account
- Display personalised dashboard information
- Provide market insights and comparable sales information
- Track valuation changes over time
- Generate Seller Scores and recommendations
- Provide BuyerHub demand information
Market Updates & Property Intelligence
- Notify you of valuation changes
- Notify you of comparable sales
- Notify you of market movements
- Notify you of buyer demand changes
- Provide monthly intelligence updates
Estate Agency Services
- Arrange market appraisals
- Arrange property viewings
- Provide buying and selling advice
- Deliver estate agency services
Communications
Where you have provided consent, we may send:
- Property valuation updates
- SellerHub notifications
- Market intelligence updates
- BuyerHub updates
- Estate agency communications
- Marketing communications
Automated Insights and Recommendations
SellerHub uses information you provide together with property and market data to generate:
- Property valuation estimates
- Confidence scores
- Seller Scores
- Buyer demand indicators
- Market intelligence updates
- Property recommendations
BuyerHub Information
BuyerHub uses aggregated market activity and buyer enquiry information to provide demand indicators and market insights.
BuyerHub does not disclose the identity or personal information of individual buyers.
Any buyer demand figures shown are indicative market intelligence only.
Communication Preferences
You control how we communicate with you. Where applicable you may choose to receive:
- Email notifications
- SMS notifications
- Market intelligence updates
- SellerHub alerts
- Marketing communications
Lawful Basis for Processing
We process your information under one or more of the following lawful bases:
Consent
Where you have actively opted in to receive communications or updates.
Contract
Where processing is necessary to provide requested services including property valuations, SellerHub accounts and estate agency services.
Legitimate Interests
Where processing helps us improve our services, prevent fraud, maintain platform security or provide relevant property-related information.
Legal Obligations
Where we are required to comply with legal and regulatory obligations.
Data Sharing
We do not sell your personal information. We may share information with:
- Technology providers
- CRM providers
- Communication providers
- Analytics providers
- Professional advisers
- Regulatory authorities where required by law
Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain SellerHub accounts
- Comply with legal obligations
- Resolve disputes
- Protect legitimate business interests
Data Security
HouseSpotters implements appropriate technical and organisational security measures including:
- Secure access controls
- Encryption where appropriate
- Secure communication systems
- Activity monitoring
- Regular platform updates
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request a copy of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology or our services.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
HouseSpotters Estate Agents
info@housespotters.co.uk0333 577 00072 Clyde Offices, 48 West George Street, Glasgow, G2 1BP